What the warranty covers: This warranty covers any manufacturer workmanship defects in your Heaven’s Trail® gear. This warranty applies to consumer use only and is null and void if the product is used in any manner that it is not intended for.
Length of warranty coverage: This warranty lasts for five years from the date of purchase from Heaven’s Trail®.
Who is covered under warranty: This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be presented by you and verified by us.
What the warranty does not cover: Any problem that is caused by abuse, misuse, or an act of nature (by way of example, but not limitation, fire, flood, and wind are examples) is not covered. Consequential and incidental damages are not recoverable under this warranty.
What Heaven’s Trail® will do: If the product proves to be defective in workmanship, Heaven’s Trail® may elect to attempt to repair the product. If this is not reasonably feasible, Heaven’s Trail® will replace the product (or applicable portion thereof) with a new item of a reasonably comparable or similar (or superior) composition. If no such item is available, a refund for the purchase price (less shipping and handling) will be issued at Heaven’s Trail® discretion.
Limitation on damages and duration of implied warranties: Heaven’s Trail® will repair or replace the product as provided under the terms of this Warranty Policy. This shall be the only remedy of the consumer. Heaven’s Trail® shall not be liable for any loss or damages (including, but not limited to, consequential, indirect, and incidental damages) arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty, or condition on the product. Except to the extent prohibited by applicable law, any implied representations, warranties, conditions of merchantability and/or fitness for a particular purpose or otherwise, are all hereby disclaimed. To the extent that such disclamation is prohibited by applicable law, any implied representations, warranties, conditions of merchantability and/or fitness for a particular purpose or otherwise, are all limited in duration to the duration of this warranty (except to the extent prohibited by applicable law).
How to place a claim: Contact Heaven’s Trail® by email at email@example.com. You may be required to provide information, documentation (such as photographs), and/or to return the product for review.